Returns & Exchanges

At Vibenest Store, we want you to love your fashion finds, but if you are not completely satisfied, we offer a hassle-free 30-day return policy for all unworn items. Simply ensure your items are in their original condition with tags attached to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your Vibenest account and navigate to the order history section to select the items you wish to return and receive a digital return authorization.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all original tags and labels are intact to prevent damage during transit.

• 3.
  Ship the Items

  Print your prepaid shipping label from our portal, attach it to your parcel, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.